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Current Openings
Information Technology Support Desk
Job Title: Support Desk Specialist
Location: Seattle, WA
Openings: Full-time position - 8:00AM-5:00PM
Division: Headquarters
Department: Information Technology
Pay Scale: DOE + Benefits
Manager: Marcus G Croman, Information Technology Manager
Contact: Send resume, cover letter, salary/wage history to: marcus.croman (at) albertleeappliance.com
JOB SUMMARY
Support users via phone with more complex use of applications including Microsoft Office, Microsoft Exchange, Internet, Visio, MAS and other Albert Lee Appliance specific applications. Resolving complex problems that require utilization of outside sources like Dell, Microsoft, Inter-Tel, Unitech, Cisco and other software and hardware application vendors.
ESSENTIAL FUNCTIONS OF THE POSITION
- Contribute to the Company vision of being the industry leader in appliances through quality, commitment, courtesy and teamwork
- Duties include the installation, trouble shooting, maintenance and connectivity support of PC's, printers and other peripherals.
- Responsible for trouble call resolution, diagnosis of complex problems, advanced problem resolution, end-user support follow-up, and interfacing with other support groups and outside vendors.
- Interface with end-users to record and track Service Requests used to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels.
- Advanced knowledge in a variety of PC software programs which typically include Windows, Linux, Office, Active Directory, Exchange and basic Knowledge in the areas of WAN/LAN, Telecommunications (T1s, Modems, Hubs, Routers, Frame relay, VoIP, cell).
- Fix cause of problems by taking necessary steps to prevent them from recurring and investigate and implement ways to reduce calls.
- Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects.
- Follow-up with customer to verify that problems resolved satisfactorily.
- Perform other duties as requested by management
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Excellent project management, documentation skills and have the ability to handle day to day issues with little or no supervision.
- Excellent communication skills/work well with all levels of customer base, vendors and other IT staff. Excellent critical thinking and quick problem-solving skills.
- Excellent customer service skills.
- Patient and flexible team player who works well independently.
- Knowledge and understanding of new technology.
- Ability to troubleshoot problems over the phone, in-person or by email.
- Ability to communicate orally and in writing in a clear and straightforward manner.
- Ability to handle multiple projects and tasks.
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.).
- Knowledge and ability to use the following office equipment: telephone, copier, fax and calculator.
- Vision ability: close vision, peripheral vision, and ability to adjust focus.
- Must have a vehicle and valid WADL.
Education (level and type)
- Student for BA/BS Degree in Information Systems or related field or equivalent work experience
Related Work Experience Number Of Years
- Overall computer industry experience 3.0
Certifications and/or Licenses
- A+ Certification, CCNA, MCTS desired but not required
- WADL
WORKING CONDITIONS
- Office, retail and warehouse environment
Multi-line phones, smile in your voice.
Full-time position available at our busy Southcenter retail store. Opportunity to advance and grow with family -owned, stable company since 1939. DRUG FREE work environment. Some weekend work involved, must have flexible schedule. Computer skills preferred (Word, Excel and Outlook). Please fax resume to (206)433-7560 ATTN: Marketing Manager or email to Marketing Jobs. Exceptional benefits after 90 days (medical, dental and vision)! 401K and vacation after 1 yr.
Forklift Driver, Warehouse/Delivery Driver
Full time positions are available at the distribution center of this fast growing, progressive appliance retailer.
We will place you according to your experience and skills. Successful applicants would be team, detail, and goal oriented with the ability to pass pre-employment drug screening. Individuals possessing a reasonable level of computer literacy and organizational skills would be selected for our product receiving team earning from $10-$16/hr (based on exp).
Individuals with a valid WDL, reasonable navigation/map knowledge, and an ability to lift 100lbs would be selected to our lead driver team earning from $10-$17/hr (based on exp) including bonuses.
Prior experience is helpful but not necessary, we will provide training. Medical, Dental, Vision, 401k with match and vacation are part of our benefit package.
Opportunities for advancement and Regular overtime are available.
Please fax resume to (206)285-6389 or email to Gerry
Appliance Installer
Do you have experience installing built-in appliances? Then we are looking for you to join our growing installation department that offers the opportunity for a career in the appliance industry! Experience in carpentry, electrical and plumbing a plus. Will train and assist you in obtaining your electrical license. We furnish truck and supplies, you must provide your own hand tools, hold a clean and valid Washington State Drivers License and have the ability to pass drug screenings. Benefits include medical, dental, vision, 401K with matching funds and paid vacation.
Please send your resume via email to Installation Jobs or fax to 206-706-1801 ATTN: Install Manager
Albert Lee Appliance is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Where Quality Comes First
We carry all major American and European brands of kitchen and laundry appliances ready to complete your home or apartment needs. When your major appliances need replacing, Albert Lee is ready to help you with the perfect choice.
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